Last updated October 2026
Delivery options
We deliver across Ghana and internationally. At checkout you'll see the options available for your address. Delivery is paid on delivery — you only pay for your products online, and settle the delivery fee with the rider or courier when your order arrives.
- Sheara in-house delivery — delivered by our own team; pay the delivery fee to our rider on arrival.
- Bolt delivery — available in selected cities. Once your order is packed we book a Bolt rider and text you their details. Pay the Bolt fare to the rider on arrival.
- DHL Express — available across Ghana; pay the delivery fee on delivery. When your parcel ships we send you the DHL waybill number and a tracking link.
International orders
We ship worldwide from Ghana with DHL Express. Choose your country at checkout to see the estimated delivery time. Shipping is paid on delivery. You'll receive your DHL waybill number and tracking link by email when your parcel ships.
Your country may charge import duties or taxes on arrival. These aren't included in our prices and are paid by the recipient to DHL or your customs authority. Please make sure our products can be imported into your country before ordering.
Processing times
Orders are packed on working days (Monday–Saturday). Estimated delivery times are shown at checkout and start from when your payment is confirmed.
Order updates
We send updates by email to every customer, and by SMS to Ghanaian phone numbers: when your order is confirmed, when it's on its way, and when it's delivered. You can also track your order at any time.
Damaged or incorrect items
If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery with your order number and a photo. We'll replace the item or refund it in full.
Returns
For hygiene reasons we can only accept returns of unopened, sealed products within 7 days of delivery. Contact us first to arrange the return; return delivery costs are covered by the customer unless the item was damaged or incorrect.
Refunds
Approved refunds are made to your original payment method (card or Mobile Money) through Paystack. Refunds usually reach you within 5–10 working days depending on your bank or network.
Cancellations
You can cancel an order free of charge before it has been dispatched. Contact us as soon as possible with your order number.
Contact
WhatsApp or call +233 556 201 073 · Email shearagh@gmail.com · Kanda, Accra, Ghana